Corporate Aviation Management Certificate Program

Courses

 Business Management Module

CE-2111 Value Proposition Analysis for Aviation (BM1) [16 hours]
This course is designed for current or prospective flight department employees who will be making strategic decisions about the flight department and are managing the flight departments interactions with passengers, customers and/or the parent company.  The course covers different methods used in conducting a travel analysis, evaluating options for lift, justifying the flight department value, proposing various travel options and optimizing the fit of the flight department with corporate goals.

CE-2112 Finance and Budgeting (BM2, BM3) [24 hours]
This course is designed for anyone who desires more knowledge about and/or the ability to manage flight department finances using best practices, accepted accounting principles and efficient budgeting techniques.  The course covers the basics of budgeting, forecasting, financial management, taxation, and cost recovery.  It also provides an accounting primer to allow aviation professionals to better understand accounting principles and financial reports.  The financial, taxation and insurance considerations of aircraft acquisitions and ownership are presented.

CE-2113 Community Relations (BM6) [8 hours]
This course is designed for flight department personnel who will be involved in or are interested in community relations and public relations issues.  Various areas of community interaction with the flight department are presented, including community service opportunities, community concerns, noise abatement, environmental issues, airport administration, and mediation strategies.

 Leadership Module

CE-2121 Strategic Vision and Planning (L1, L2) [14 hours]
This course is intended for flight department personnel and management who will be involved in or desire to know more about the planning process.  Goal setting, value statements, mission statements, vision statements, strategic planning and business planning are presented in a practical manner focused on developing and communicating effective planning processes.

CE-2122 Leadership and Motivation (L3) [12 hours]
This course is designed for flight department management or prospective management employees.  Course participants will learn how to exercise leadership by being a role model, empowering personnel, building effective teams, promoting the exchange of information, and making sound decisions in order to achieve flight department goals and promote corporate objectives.

CE-2123 Managerial Communications (L4) [12 hours]
This course is designed for flight department personnel who want to disseminate information using effective verbal and non-verbal communication strategies and engage personnel in order to enhance performance and understanding at relevant levels of the corporation.  Communication techniques, tools, barriers and technologies are presented in a practical manner to assist in the management of a corporate flight department.

CE-2124 Professional Development (L5) [8 hours]
This course presents the resources and knowledge to enhance professional knowledge using industry resources (e.g., conferences, publications, local, regional, and national associations and legislation) in order to enhance personal effectiveness as a flight department manager.

CE-2125 Human Factors (PM9) [12 hours]
This course is designed for aviation and transportation specialists who need a solid understanding of human factor issues in their work environment.  The course focuses on aviation, specifically business aviation, but the concepts apply anywhere humans are performing complex tasks.  Participants will learn how to detect, prevent and manage various human factors issues as part of a system safety culture.

CE-2126 Applied Human Factors (L6) [12 hours]
This course is designed for business aviation specialists who want to optimize human factors in flight, communication, situational awareness, decision making, team effectiveness and safety management.  Improved interactions among maintenance, dispatch, flight and other employee functional areas of the department are stressed.

 Corporate Aircraft Operations Module

CE-2131 Standard Operating Procedures and Processes (O1) [14 hours]
This course is designed for all flight department personnel or aspiring flight department personnel who will work within or initially implement a system of standard operating procedures for flight operations using manufacturers specifications, pertinent regulations, and accepted industry practices in order to ensure safety and efficiency.

CE-2132 Scheduling and Dispatch (O2) [12 hours]
This course is designed for those flight department employees who will be scheduling and dispatching corporate aircraft or will be establishing scheduling and dispatch procedures using industry resources (e.g., NBAA Management Guide, software packages) in order to conduct safe and efficient flight.

CE-2133 Record Keeping and Compliance (O3) [10 hours]
This course is designed for flight department personnel who will establish and/or maintain a record-keeping system using accepted industry practices in order to document regulatory compliance and initiate appropriate action within the department.

 Human Resource Management Module

CE-2141 Workload Management and Staffing (PM1) [16 hours]
This course is designed for managers who will determine the level of staffing needed for the flight department by assessing workloads in order to make efficient use of corporate assets.

CE-2142 Employee Training Programs (PM2, PM3) [8 hours]
This course is designed for those flight department personnel who will be supporting technical training for all personnel within the flight department using recognized external and internal programs in order to ensure competence in each prescribed discipline, and promoting personal and professional growth through training and education by providing financial support and scheduling flexibility in order to support career development.

CE-2143 Staffing and Team Building (PM4, BM4) [ 14 hours]
This course prepares employees to coordinate a team of qualified individuals by identifying internal and external talent in order to acquire the highest level of expertise and achieve department goals.  Course participants will be able to fill key positions by identifying potential candidates and providing the necessary training and growth opportunities in order to ensure orderly transitions and minimize operational disruptions.  Topics include the job market, training gaps, skills gaps, project management, knowledge management, teambuilding skills and forecasting human resource requirements.

CE-2144 Performance Reviews and Feedback Systems (PM5) [10 hours]
This course is designed for flight department personnel to supply the skills and knowledge needed in conducting regular performance reviews by establishing appropriate goals for all employees consistent with department objectives and by evaluating progress in order to maximize employee performance.

CE-2145 Compensation and Reward Programs (PM6, PM7) [8 hours]
This course is designed for managerial personnel who will be evaluating compensation for the flight department using benchmarking surveys and considering corporate policy and total compensation packages in order to attract and retain employees.  Course participants will also learn how to respond to employee performance by rewarding or disciplining as appropriate in order to maximize the effectiveness of the department.

CE-2146 HRM Laws and Ethics (PM8) [10 hours]
This course is designed for departmental managers who ensure compliance with regulatory requirements and corporate policies concerning human resource matters by providing documentation or access to people with the information in order to maintain company standards within the department.

 Corporate Aviation Technical Services Module

CE-2151 Aviation Safety Programs and Emergency Preparedness (T1, T3, O4, O5)[14 hours]
This course is designed for professionals who want to better understand and ultimately implement safety programs within the department.  Concepts covered include emergency preparedness, emergency equipment, safety programs, best practices, and risk management.

CE-2152 Aviation Maintenance Management (T2, T5, T8) [ 16 hours] 
This course is designed for those who will maintain aircraft and installed components in accordance with manufacturers specifications and pertinent regulations in order to provide safe, secure, and efficient transportation of passengers and products, and maintain aircraft spares, supplies, and other inventories by following appropriate regulations and industry practices in order to minimize downtime and provide for efficient, safe service.  Participants will also learn how to standardize technical reviews in the flight department by requiring all staff to adhere to uniform practices and accepted procedures in order to provide quality service.

CE-2153 Customer Service Programs (T4) [6 hours] 
This course is designed for flight department employees who will maintain cabin information systems and passenger service items in accordance with manufacturers specifications and pertinent regulations in order to ensure reliability, comfort, and effective service.  Measuring customer expectations and satisfaction levels is also covered.

CE-2154 Aviation Security (T6, BM5) [12 hours] 
This course is designed for those who intend to apply rigorous security procedures in accordance with regulations airport requirement, and corporate policies in order to provide a secure environment for passengers, employees, and assets.  The concepts presented also include knowledge and skill areas needed to implement procedures using established company policies in order to safeguard information and physical assets of the corporation.

CE-2155 Vendor Management (T7) [8 hours]
This course is designed for those flight department employees who will be managing and negotiating contracts with qualified vendors and service providers using accepted business practices in order to procure needed services, equipment, and supplies for the department.