EAGLE Card
The Fine Print
University ID Card
The EAGLE Card is the official Embry-Riddle Aeronautical University identification Card for all students, faculty and staff. Students are required to carry the EAGLE Card ID at all times and the EAGLE Card must be used to access funds in any account. The cardholder agrees to use the EAGLE Card to access services. The cardholder is responsible for the care,
protection, and maintenance of their EAGLE Card. Any damage to the magstripe on the EAGLE Card which causes the Card to become unreadable by a point-of-sale reader will require replacement of the Card at the cardholder's expense. EAGLE Card privileges and accounts will be deactivated if the cardholder is not currently enrolled in classes, or currently employed by the University.
Lost/Stolen Card Procedures
The cardholder is required to immediately contact the EAGLE Card Center (386) 226-7578 during normal business hours (8:00am to 4:00pm), or the Safety Office after business hours (386) 226-6480 if the EAGLE Card is lost or stolen or if there is any occurrence of unauthorized transactions with the EAGLE Card. The cardholder is responsible for all transactions debited to any account(s) prior to proper notification to the EAGLE Card Center or Safety Office. Once the Card has been reported as lost or stolen, all accounts and privileges accessed with use of the EAGLE Card will be deactivated.
EAGLE DOLLARS DEPOSITS
The EAGLE Dollars & Flight Account account minimum deposit is $1.00. Deposits to the EAGLE Dollars & Flight Account account can be made at the Cashier's Office (Canaveral Hall) or at Value Transfer Stations (VTS) located in the Student Center and Student Village. At the discretion of the University, an EAGLE Dollars & Flight Account account may be suspended or terminated if a deposited check is returned and/or the return causes the account to have a negative balance. The university also reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days, or if a student account is delinquent. Only credit Card deposits to an EAGLE Dollars & Flight Account will be accepted by telephone at the Cashier's Office (386-226-6280).
EAGLE DOLLAR & FLIGHT ACCOUNT CLOSING AND REFUNDS
Your money in EAGLE Dollars & Flight Account is not transferable. There are no cash withdrawals permitted from either account. EAGLE Dollars & Flight Account will remain from semester to semester, year to year, and will not be refunded unless the cardholder withdraws, graduates, or is dismissed from the University, or employment with the University is terminated. Proof required. A request for a refund from the EAGLE Dollars & Flight Account Account must be submitted in writing to the EAGLE Card Center. Refundable money will be credited to the cardholders' account within 24 hours.
MEAL PLANS AND RIDDLE DINING BUCKS
Refunds or withdrawals are not permitted unless a cardholder withdraws, graduates, or terminates employment with the University (proof required). Upon withdrawal or graduation, please go to the Dining Services Office. Refunds take 2-3 weeks to process.
NATURE OF MEAL PLANS
As part of a housing contract, ERAU requires all first-year freshmen to purchase a 14-meal (per week) plan for each of their fall and spring semesters. The charge will appear on the students' account statement. All freshmen are required to verify their meal plan with Dining Services after receiving their EAGLE Card. Any Card holder may purchase or upgrade any of the available meal plans at the Dining Services office located in the Student Center. Prorated meal plan purchases are available at any time during a semester. For currently enrolled students only (enrolled in classes in the current semester), meal plans may be charged to their student account. Meal plans are activated on the first day of orientation and expire on the last day of finals. All meal plan meals operate in the "use or lose" fashion. Meals do not carry over from one week to another. (Riddle Dining Bucks will carry from semester to semester.) The meal plan week starts at 12:00 am Monday and ends at 11:59 pm Sunday. A meal plan can be used at any of the Dining Services locations on campus (see Dining Services brochure for details). Arrangements for special dietary requirements must be discussed with the Manager of Dining Services.
NATURE OF DEBIT ACCOUNTS (EAGLE DOLLARS AND RIDDLE DINING BUCKS)
Embry-Riddle University agrees to maintain these nontransferable, non-interest bearing accounts with funds prepaid by the cardholder, and these account shall be debited for goods and services purchased. The Card holder understands that these accounts are not credit Card accounts and that under no circumstances shall debits or charges be made that would reduce the balance in the accounts below zero. The EAGLE Card is considered legal tender if presented as payment. If the cardholder's balance goes below zero on the account as a result of the system being off-line, the cardholder is still responsible for all purchases made. The University reserves the right to suspend these accounts and/or EAGLE Card privileges if a negative balance goes unpaid for more than 30 days, or if a students' account is delinquent.
RECEIPTS
The cardholder must present the EAGLE Card at the time of purchase in order to access any account funds. The cardholder is responsible for all purchases made and debited to his/her account(s). A Card will be confiscated if presented by someone other than the cardholder. Upon request a cardholder will be provided a receipt at the time of purchase at any attended point-of-sale reader.
STATEMENTS
The cardholder may request a detailed statement of all EAGLE Card transaction history and/or activity at the EAGLE Card Center or Dining Services Office.
UNIVERSITY'S LIABILITY FOR FAILURE TO MAKE TRANSFERS
If the University does not complete a transfer (deposit or withdrawal) to or from any account within a reasonable period of time, or in the correct amount, according to our agreement with you, the University will be liable, to the extent permitted by Florida law, for the cardholder's losses or damages. However, there are some exceptions. The University will not be liable for instance: If, through no fault of the University, the cardholder does not have enough money in any account to make the transfer; if circumstances beyond the University's control (such as fire, flood) prevent the transfer, despite reasonable precautions that the University has taken; if, through no fault of the University, there is a delay in transferring data from one University computer system to the EAGLE Card computer system.
ERROR RESOLUTION NOTICE
If any accounts' electronic transfer error is noticed on your receipt or statement, contact the EAGLE Card Center at 386-226-7578 or write the University at the EAGLE Card Center, Canaveral Hall, 600 South Clyde Morris Blvd., Daytona Beach, Fl 32114 no later than 60 days after the error or problem occurred. (1) Tell us your name, social security number, and student account number. (2) Describe the error or the transaction you are unsure about, and the dollar amount of the suspected error, and (3) why you believe it is an error. The EAGLE Card Center will have the results of the investigation available to you no later that 30 business days.
DISCLOSURE OF ACCOUNTING INFORMATION TO THIRD PARTIES
The University will disclose information to third parties about the account holder's account(s) or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written or oral permission, or (3) if the students' account receivables is in the third parties name.
ALL POLICIES AND PROCEDURES ARE SUBJECT TO CHANGE. 5/01
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